Our policy for handling your confidential information

Privacy Policy

this document dedicated to the protection of privacy (“confidentiality policy”) of the site (“Site”) published by the company Sofiah

A. Processing of customer personal data

1.Conditions for processing users’ personal data

by creating an account, users must validate the privacy policy to which they agree to be bound. the privacy policy may be changed or updated at any time without notice, except for those stipulations which require users’ consent. terms defined in capital letters have the definition given to them in the general conditions.
the company collects and uses the personal data that users have spontaneously transmitted to it, which are necessary to place an order or receive e-mails with information about the company (newsletters).
Users are required to provide their personal data and information with accuracy, truthfulness and truthfulness, and to update such data and information as necessary to keep it accurate and complete.
the company collects and processes customers’ personal data in a fair and legal manner and with respect for their rights. the company is responsible for processing users’ personal data.
the purposes of processing customer personal data are the commercial management of orders for the company’s products made via the site sofiah-jewelry.com , sending information e-mails on company news, carrying out prospecting and audience analysis operations for the website or commercial statistics, organizing competitions , lotteries or any promotional operation, the management of unpaid debts and disputes and the management of notices.
in any case, the company does not transfer or sell users’ personal data to third parties, except in the cases mentioned below.

2.nature of personal data collected by the company

the personal data likely to be processed are as follows: surname and first name, postal address, e-mail address, telephone number (optional) of customers and IP address of users.

3.protection, retention and deletion of personal data

the personal data communicated by users is hosted by the company’s hosts.
traffic data is generated when the user’s terminal is connected to the Internet and to the site.
At any time, customers can request the closure of their account, which will result in the deletion of the associated personal data.
the deletion of the account will be effective within two (2) months of the request for deletion and in any event, after any order in progress.
the company keeps the personal data of customers for the duration of the opening of their account and deletes them within a maximum period of five years after the closure of the account.

4.business communication

the company may send e-mails to customers who have accepted it to the address associated with their account to inform them of the development of the site or of its activities or to communicate technical or administrative information to them.

Under no circumstances will customers receive emails from third party companies or business partners without their permission.

5.transference of users’ personal data

the company may transfer users’ personal data to its service providers, such as gandi, dropbox, google analytics and google adwords, fastmag, mailchimp.
the company undertakes not to communicate, assign or transfer personal data to other third parties (other than service providers) without the express consent of the customers but may communicate them if required by law or on judicial request or administrative.

6.user rights over their personal data

in accordance with the laws and regulations in force in terms of data protection, the company informs users of their right of access, modification, opposition to treatment and requests the deletion of their personal data collected and processed, being specified that the deletion of their data will result in the closure of their account and obtain a communication in a structured and readable format (except legal prohibition). they also have the right to lodge a complaint with a supervisory authority and set guidelines for their digital will.
users can exercise their rights by sending an email to the company or by contacting us via the contact page or by writing to the following address: Rue du Viaduc 1, 1008 Prilly (Switzerland)

Cookies policy used by the company

a cookie is a file that can be saved on the hard drive of the terminal of customers and users when visiting the site. these small files may contain, for example, the shopping cart and the customer’s preferences.
the company can place cookies on users’ terminals in order to allow them to navigate in optimal conditions on the site, to save customer profiles and to restore their preferences when they are connected via their usual terminal, to determine the products viewed or purchased or to compile statistics.


2.type of cookies used via the site

the site uses cookies:
navigation, which are cookies necessary for the proper technical functioning of the site because they make it possible to optimize the display of the content of each user terminal;
functional, which are not essential for the proper functioning of the site but optimize the experience on the site by making it possible to identify customers and find their shopping cart;
analytics, which track user browsing for optimization purposes. the information collected includes in particular the number of visitors, the origin and details of the pages that were visited. this information helps us improve the site, the shopping experience and the company’s campaigns. the company uses google analytics, an audience measurement service provider, which:
– collects the following data: origin of connections (access providers), type and version of browser used, browser language, connection duration, IP address, etc.
– stores cookies on users’ terminals in order to carry out audience measurements. the data generated by the cookies are transmitted by google inc. and are hosted on servers located in the United States. Google Inc. will use this data for the purpose of evaluating the use of the site but will not combine the user’s IP address with other data held by google inc. Google Inc. may communicate this data to third parties in the event of a legal obligation or when these third parties process this data on their behalf. for more information, users can visit the following site: http://www.google.com/intl/en/policies/privacy/;
direct marketing and targeting; and third-party cookies, which send commercial messages that may be of interest to users through their browsing history. Third-party cookies are those sent by trusted third-party partners.
Users must accept the deposit of cookies on their terminal using the banner provided for this purpose when connecting to the site.
the company does not store cookies allowing the traceability of a user or the obtaining of IP addresses beyond thirteen (13) months after the first deposit in the terminal of a user.
users can delete cookies from their browser software at any time and configure it to prevent their recording on their terminal. the company invites them to refer to the help file of their browser software to establish the appropriate configuration. browsing the site without accepting cookies is not possible.

3. traffic

traffic data is generated when the user’s terminal is connected to the Internet and to the site.
this data can be used for statistical purposes in order to analyze the site traffic and to improve it by adapting it to the needs of the users. traffic data is never used by the name of the company